Just Talk or Something More – CRM Goes Social

A new trend is emerging – customer relationship management (CRM) is going social.  CRM is no longer just about sending invoices in a timely fashion, and having a billing department to answer questions.  With the rise of social media, CRM has been elevated.  CRM is now about being in touch with the customer – understanding […]

The Shift Toward Cloud-Based Services

“To the cloud” You’ve likely heard those three words before. Get used to them – you’re going to be hearing them a lot more in the future. So just what is “the cloud?” “The cloud” is short for cloud computing, which is a concept wherein resources, data, software, information, etc. are shared over a network. […]